Mobile / Sports
uq999 is transparent about the account data we collect, how we use it, and the choices available to you — from your bKash wallet activity to your browser session on mobile. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide directly: your name, contact address, and the payment method you connect — whether that is bKash, Rocket, or Bank Transfer. We also collect session-level data automatically: the device type, browser version, IP address and pages visited during your time in the lobby. This data serves a defined purpose. We use it to keep your account accessible across devices, to process wallet transactions correctly, and to respond to account support requests you raise through our published contact routes. We do not sell your personal data to third parties for their own marketing use. When we work with payment processors to handle bKash or Rocket transfers, those processors receive only the transaction data they need to complete the request — nothing beyond that scope. We retain account records for as long as your account is active and for a period afterward as required by applicable regulations in the regions where we operate. You may request a summary of the data we hold on your account at any time through our support channel. All rights described in this policy apply subject to your local law and the eligible regions in which uq999 operates.
Payment context chip — bKash transaction data is passed only to the processor completing your transfer.
Payment context chip — Rocket wallet details are shared only where the transfer instruction requires it.
Payment context chip — Bank Transfer records are retained per applicable regional requirements.
This policy covers the data collected through your uq999 account and the lobby environment. It does not extend to third-party services you may reach through links in our interface, whose own terms govern their data practices. Understanding the scope helps you know exactly which activity this policy speaks to and what falls outside it.
Login sessions, device identifiers and account credentials you enter on uq999 are within this policy's scope. We use this data to maintain your session and confirm your identity when you return to the lobby.
Deposit and withdrawal records tied to bKash, Rocket or Bank Transfer sit within scope. Transaction metadata is processed by our payment partners under their own data agreements, which we reference but do not duplicate here.
Pages you browse, game categories you open and cookie preferences you set are within scope. Cookie data helps us serve the correct language, remember your device preference and keep your lobby state between sessions.
Links to external sites, game studio interfaces loaded from outside our domain, and any off-platform support tools fall outside this policy. Those services apply their own privacy terms independently of uq999.
Your personal data is not locked away from you. Several concrete actions are open to you at any point during your time with us. You can request a copy of the personal information we hold on your account — this includes your registration details, transaction history, and the device records linked to your login activity. If any detail is wrong, such as an outdated contact address or an incorrectly stored payment label, you can raise a correction request through our support channel and we will update the record after verifying the change with you. If you have a question about how a specific piece of data is being used — for example, why a particular session log was retained — you can ask that through the same route. Your rights here are subject to the applicable laws of your region, and some requests may require identity verification before we can act on them. We do not require you to justify a basic data access request, though we may ask for enough information to locate your account accurately.
Submit a data access request through our support contact and we will prepare a summary of the personal information held on your account.
If your stored details are wrong — contact address, linked wallet label, device name — raise a correction request and we will update the record once we verify your identity.
Not sure why a certain log was kept or how a transaction record is being used? Ask us directly through the support route and we will explain the basis for retaining it.
If you want your account closed and data removed where permitted by law, contact support. We will confirm what can be deleted and what must be retained under applicable regional rules.
If you have a privacy question, a data correction to request, or an account record you want to review, use the contact routes published on the uq999 site. We respond through the channels listed below. Do not share your full payment credentials — bKash number, Rocket PIN or Bank Transfer details — in a support message; our team will never ask for those in an open chat.
Open the chat widget in your account area to reach support directly. Use this route for urgent privacy questions about your active session or a recent wallet transaction.
Send your data request or policy question to the email address shown in the Contact section of the site. Include your registered account identifier so we can locate your record accurately.
The Help section inside your account lists the current support routes and the information to include when submitting a data or privacy request. Check there first for the fastest path.
We approach data handling as an operational responsibility, not a formality. The controls below describe how we manage the data we collect and what steps you can take if something needs to change.
We use session and preference cookies to keep your lobby state, language setting and device type consistent. You can adjust cookie preferences through your browser settings at any time; disabling certain cookies may affect how the lobby loads on your device.
Access to your stored account data is limited to authenticated sessions. If you suspect unauthorised access to your account, use the password reset path shown on the login page and contact support immediately through live chat or email.
We keep account records for as long as your account remains open and for a defined period afterward as required by the regulations applicable to the regions where uq999 operates. Retention periods for transaction records — including bKash and Rocket history — may differ from general account data.
When this policy is updated, we will place a notice in the account area or on the site so you are aware of the change before it takes effect. Continuing to use the platform after a notified update constitutes acceptance of the revised terms.
Below are the questions we hear most often about how your data is managed on uq999. If your question is not covered here, reach us through the support routes listed in the contact section above.
We collect the details you provide during registration — name, contact information and the payment method you link, such as bKash or Rocket. We also collect device and session data automatically, including browser type, IP address and pages visited, to keep your account accessible and secure.
Your wallet details are shared only with the payment processor completing your specific transfer. That processor receives only what is needed to execute the transaction. We do not pass your bKash or Rocket data to third parties for marketing or profiling purposes.
Send a data access request through our email support route or use the live chat in your account area. Include your registered account identifier so we can locate your records accurately. We will confirm receipt and prepare a summary for you.
Yes. If your stored contact address, account name or linked wallet label is wrong, raise a correction request through support. We will verify your identity briefly, then update the record. The corrected detail will be reflected across your account once the change is confirmed.
We retain account data for as long as your account is active and for a defined period afterward under applicable regional rules. Transaction records — including bKash deposits and Rocket withdrawals — may be kept longer where regulations in your eligible region require it.
Yes. The same policy covers your data whether you access uq999 on a mobile browser, a desktop browser or through any other supported route. Cookie preferences and session data collected on mobile are governed by the same retention and access rules described in this policy.